Refund & Cancellation Policy

Effective Date: August 19, 2026
Last Updated: August 19, 2026

Strong Spine and Body (“we,” “us,” “our,” or “the Practice”) is committed to providing quality chiropractic and rehabilitation services. This Refund & Cancellation Policy explains our general policies regarding appointment cancellations, missed appointments, payments, refunds, and applicable service fees.

Because healthcare services and payment arrangements can vary, specific refund or cancellation terms may also be provided to you at the time of scheduling or before receiving a particular service.

1. Appointment Cancellations

We understand that plans can change. If you need to cancel or reschedule an appointment, please contact Strong Spine and Body as soon as possible.

We request that appointments be cancelled or rescheduled at least 24 hours before the scheduled appointment time whenever possible.

Providing advance notice allows us to make the appointment time available to another patient.

2. Late Cancellations

A cancellation made with less than 24 hours’ notice may be considered a late cancellation.

Depending on the circumstances and applicable Practice policies, a late cancellation fee may apply.

We may waive a cancellation fee when circumstances outside of your reasonable control prevent you from attending your appointment.

3. Missed Appointments / No-Shows

If you do not attend a scheduled appointment and do not provide reasonable advance notice, the appointment may be considered a “no-show.”

A no-show fee may apply where permitted by applicable law and Practice policy.

Repeated missed appointments may also affect future scheduling availability.

4. Late Arrivals

If you arrive late for an appointment, we will make reasonable efforts to provide the scheduled service within the remaining appointment time.

In some circumstances, arriving significantly late may require the appointment to be shortened or rescheduled.

A late arrival does not automatically entitle you to a refund or reduction in applicable charges.

5. Refunds for Services

Healthcare services that have already been provided are generally not refundable.

Once a consultation, examination, chiropractic treatment, rehabilitation session, or other service has been provided, charges for that service generally cannot be refunded simply because a patient is dissatisfied with the outcome.

Individual treatment results may vary, and payment for professional services does not constitute a guarantee of a particular health outcome.

6. Prepaid Services or Packages

If Strong Spine and Body offers prepaid treatment plans, packages, memberships, products, or other services, the refund terms applicable to those offerings may be provided separately at the time of purchase.

Where a specific written agreement or purchase policy applies, that agreement will govern the applicable refund or cancellation terms.

Any refund will be handled in accordance with applicable law and the terms presented at the time of purchase.

7. Payments Made in Error

If you believe that you were charged incorrectly, please contact us as soon as possible.

We will review the transaction and, where an error is confirmed, take appropriate corrective action.

Please provide relevant information such as:

• Your name

• Date of the transaction

• Amount charged

• Payment method

• Description of the charge

• Reason you believe the charge is incorrect

8. Duplicate or Unauthorized Charges

If you believe your payment method was charged more than once for the same transaction, please notify us promptly.

We will review the transaction and correct confirmed duplicate charges where appropriate.

If you believe a payment was made without your authorization, contact us immediately so that we can investigate the matter.

You should also contact your financial institution if necessary.

9. Insurance Payments and Patient Responsibility

Insurance claims, reimbursements, deductibles, co-pays, co-insurance, and other patient financial responsibilities may be subject to the terms of your health insurance plan.

An insurance company’s payment decision does not necessarily determine the Practice’s refund policy.

Patients may remain responsible for amounts not covered by their insurance plan, subject to applicable law and any agreements with the Practice.

10. Returned Payments

If a payment is returned, declined, reversed, or otherwise cannot be processed, the outstanding balance may remain due.

Any applicable returned-payment or administrative fee will be handled in accordance with applicable law and Practice policy.

11. Refund Processing

When a refund is approved, we will generally issue the refund using the original payment method whenever reasonably possible.

The time required for a refund to appear in your account may depend on your bank, credit card company, payment processor, or other financial institution.

Strong Spine and Body cannot control the processing time of third-party financial institutions.

12. Products and Retail Items

If Strong Spine and Body sells physical products, supplements, equipment, or other retail items, those purchases may be subject to separate return or refund conditions.

Any applicable product-specific return policy will be provided at the time of purchase.

Products that have been opened, used, damaged, or otherwise made unsuitable for resale may not be eligible for return where permitted by applicable law.

13. Gift Cards or Promotional Offers

If gift cards, promotional credits, discounts, or special offers are provided, additional terms may apply.

Unless otherwise stated or required by law, promotional discounts or credits may not be exchangeable for cash and may not be combined with other offers.

Any expiration or use restrictions will be disclosed when the promotion is offered.

14. Refund Requests

To request a refund or ask about a charge, please contact Strong Spine and Body.

Strong Spine and Body
Sandy Springs, Georgia
Phone: 678-831-5064

When contacting us, please provide your name, relevant appointment or transaction date, and a description of your request.

We may request additional information necessary to verify the transaction and process your request.

15. Review of Refund Requests

Each refund request may be reviewed based on:

• The type of service or purchase

• Whether the service has already been provided

• The date of the transaction

• Applicable cancellation requirements

• Any written agreement associated with the purchase

• The circumstances surrounding the request

• Applicable federal and state laws

• Any applicable insurance or payment requirements

Approval of a refund is not automatic and will be determined according to the applicable policy and circumstances.

16. Exceptions

Strong Spine and Body may make reasonable exceptions to this policy in appropriate circumstances.

Examples may include circumstances involving:

• Serious unexpected events

• Administrative or billing errors

• Duplicate charges

• Technical payment errors

• Other circumstances warranting an exception

Any exception will be considered on a case-by-case basis and does not necessarily create an ongoing obligation to provide the same exception in the future.

17. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment practices, legal requirements, or business policies.

The updated policy will be posted on this website with a revised “Last Updated” date.

18. Contact Us

If you have questions about cancellations, payments, refunds, or charges, please contact us before submitting a refund request whenever possible.

Strong Spine and Body
Sandy Springs, Georgia
Phone: 678-831-5064

We will make reasonable efforts to review and respond to refund and payment inquiries promptly.

19. Important Notice

This Refund & Cancellation Policy is intended as a general website policy and may not cover every situation involving healthcare services, insurance, prepaid treatment plans, or specific payment arrangements.

Where a separate written agreement, treatment plan, payment agreement, insurance requirement, or applicable law provides different terms, those requirements may control.

This policy should be reviewed by qualified legal and healthcare compliance professionals before publication to ensure that it accurately reflects Strong Spine and Body’s actual billing, cancellation, insurance, and refund practices.